Have a general question about our shipping policy or how returns are handled? We've got you covered. The information below highlights our most common customer questions. If your question has not been answered, please visit the 'Contact Us' link. 

 

What is the Standard Shipping policy?

Bare Essentials Co. produces items locally as well as partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Canada, USA, Singapore, China and Hong Kong. Please bear in mind that items can sometimes be shipped in separate parcels and arrive on different dates due to being dispatched from multiple warehouses.

We offer FREE SHIPPING & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.  

Usually, we process your orders within 3-5 business days and delivery take 12-17 days for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 1 months for your delivery to arrive.

Will my items ship together?

We send the items out as fast as we can and from multiple warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! Do not worry, your other items are on the way.

Will this item get here before x date?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates. Any orders made AFTER November 15th have no promise to arrive on time for Christmas due to the long delays at the post office this time of the year!

What is the Return Policy? Customs and Lost Products?

We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!

Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address.  However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavor to help you.

We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING.

 

 

Have a general question about our shipping policy or how returns are handled? We've got you covered. The information below highlights our most common customer questions. If your question has not been answered, please visit the 'Contact Us' link. 

 

What is the Standard Shipping policy?

Bare Essentials Co. produces items locally as well as partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Canada, USA, Singapore, China and Hong Kong. Please bear in mind that items can sometimes be shipped in separate parcels and arrive on different dates due to being dispatched from multiple warehouses.

We offer FREE SHIPPING & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.  

Usually, we process your orders within 3-5 business days and delivery take 12-17 days for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 1 months for your delivery to arrive.

Will my items ship together?

We send the items out as fast as we can and from multiple warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! Do not worry, your other items are on the way.

Will this item get here before x date?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates. Any orders made AFTER November 15th have no promise to arrive on time for Christmas due to the long delays at the post office this time of the year!

What is the Return Policy? Customs and Lost Products?

We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!

Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address.  However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavor to help you.

We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING.